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Luton Sixth Form

Travel & Tourism (NCFE Level 3 Diploma)

Why study Travel & Tourism?

Since 2010 Travel and Tourism has been the fastest growing sector in the UK in employment terms, providing more than 3.1 million jobs in a variety of areas including tour operations, airlines, visitor attractions and travel agents as well as strategic authorities dealing with travel to the UK. It is also one of the world’s largest industries providing numerous opportunities for overseas employment.

Entry Requirements

In addition to our general entry requirements, you must have:

  • GCSE English – grade 3
  • GCSE Maths – grade 3

The Course

Students will learn by completing projects and assignments that are based on realistic workplace situations, activities and demands. As well as learning about this employment area, you will develop important skills for a career in travel and tourism or similar service industries.

Course Activities

Students will experience a range of activities and assessments which will include case studies, discussions, presentations, and role plays. All work is internally assessed and will include a combination of assignments and coursework as well as more practical tasks.
The course also provides potential opportunities for work experience within the industry through one the UK’s leading travel companies who are locally based. Throughout the course you will work independently and in groups and will need to carry out significant independent research, often through organised visits to a range of attractions and industry related organisations including: 

  • Thorpe Park, Woburn Safari Park: Investigating their customer service, business operations and marketing
  • Destinations Show, London: Learning about and collecting information about different destinations
  • Cambridge, London, Milton Keynes: Conducting mystery Shopper investigations, carrying out observations & surveys with a variety of retail agencies & exploring visitor attractions
  • Overseas Residential – Barcelona: Acquiring first-hand knowledge of a popular European destination & looking at the impacts of tourism, as well as gaining practical experience of delivering welcome meetings and guided tours for specific units

Career and Progression Opportunities

This course is designed to prepare students for employment in the tourism industry or for entry to an appropriate university course. Students who achieve this qualification could progress to further studies for a degrees and foundation degree in Tourism & Leisure Management, International Tourism Management, Hospitality, Tourism & Event Management, Tourism with Business or Aviation Management.

Course Structure and Assessment

This two-year Level 3 Diploma course equivalent to two A Levels offering the same UCAS points. The syllabus is divided into twelve units which include:

Unit title and content Assessment

Unit 1: The UK travel and tourism industry

This unit explores the range of travel and tourism organisations as well as their ownership and interrelationships. Learners will consider recent and historical developments in the UK travel and tourism industry and its current contribution to the UK economy

Internal assignment

Unit 2: Customer service in travel and tourism

In this unit learners will evaluate customer service provided by travel and tourism organisations as well as making recommendations for improvements. The learner will explain how organisations manage customer service and their policies and procedures and will also demonstrate the delivery of customer service in travel and tourism

Internal assignment

Unit 3: Preparing for a career in travel and tourism

This unit analyses employment opportunities and the impact of current trends in travel and tourism. Learners will prepare for a career in travel and tourism by producing a CV or personal profile, conducting a skills audit, taking part in an interview, evaluating their performance, and producing an action plan


Internal assignment

Unit 4: Travel and tourism destinations

This unit will explore the appeal of travel and tourism destinations to different types of travellers by researching different destinations within the UK, Europe and worldwide. The learner will also produce a destination recommendation for a traveller based on their research and evaluation

Internal assignment

Unit 5 UK visitor attractions

In this unit learners will describe man-made and natural visitor attractions and understand how visitor attractions enhance the appeal to customers. The unit will review visitor management techniques used at a visitor attraction and highlight the impacts of a visitor attraction on the local community and area 

Internal assignment

Unit 6: Hospitality in travel and tourism

The unit will explore the role of the hospitality sector within travel and tourism and the products and services they provide. The learner will consider how hospitality providers meet the needs and expectations of a range of customers. The learner will also design a
hospitality package 

Internal assignment

Unit 11: Marketing for travel and tourism

Learners will understand the influences of marketing activities and the marketing mix, and will undertake a market research activity and then develop a marketing campaign for a product or service by producing draft promotional material  

Internal assignment

Unit 15: UK airports

In this unit learners will research UK airports and their income generation opportunities. The learner will also explain the roles of UK
airport-related regulatory bodies, health and safety, risk management and security hazards. The learner will also evaluate landside and airside career opportunities within UK airports


Internal assignment

Additional Information

Examination Board: NCFE


Case Study